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Gulf Coast Merchant Services sales office hours are M-F 8am-5pm CST. Should you need to get in touch with our sales office for quotes and additional information about our products and services please call us at (850) 995-4414. You can also email us at: [email protected] or simply fill out the form to the left.
- Sales Support: ext 101
- Tech Support: ext 102
- ATM Sales & Service: ext 103
- Sales Partner Support: ext 104
- General Voicemail: ext 105
- Banks, Processors & Vendors: ext 106
Harbortouch 24/7 Tech Support Team
Tech Support: 800-632-1888
Frequently Asked Questions
What is a batch?
A group of approved credit card transactions usually accumulated during one business day. This is also referred to as a settlement.
How often should I batch my terminal?
Your terminal must be batched on a daily basis to avoid higher processing costs.
What is a declined transaction?
This indicates that the issuer does not approve the transaction. Please do not continue with the transaction or attempt to force through/run again. Instead, request an alternative method of payment.
How long will it take to receive my money from my credit card payments?
All payments are transferred within 24/48 business hours from the day the terminal is batched.
What is a fraudulent transaction?
The cardholder is claiming that they were not in possession of the card at the time of sale and that they did not authorize or participate in the transaction. The merchant must supply proof that the transaction occurred, was authorized, and that the cardholder had knowledge of the sale, etc. (Refer to “Merchant Action Necessary” portion of Chargeback documentation).
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